Terms & Conditions

Agreement Acceptance

Billing Terms

• One-Time Sale Model: All cleaning service bookings are single, non-recurring transactions. There are no automatic subscriptions, monthly charges, or hidden fees—you pay only for the specific service(s) selected at booking.
• Billing Description: Charges on your payment statement will appear as homeassistant1.online to clearly identify your cleaning service purchase.
• Payment Security: We use industry-standard encrypted payment processors to protect your credit card, debit card, or digital wallet information. Home Assistant LLC does not store full payment details on our servers.
• Deposit & Cancellation Fees: For services with a total cost exceeding $200, a 25% deposit is required to secure your booking slot. Cancellations made less than 24 hours before the scheduled service will incur a 50% fee of the total service cost. No-shows (failure to be present or provide access at the scheduled time) will be charged the full service price.
• Additional Charges: Extra fees may apply for: homes with excessive clutter (requiring pre-cleaning to perform scheduled services), pet waste cleanup beyond standard cleaning, or requests for additional tasks not included in the booked service. These fees will be communicated and approved by you before service commencement.

Booking Requirements

1. Check the mandatory checkbox stating: “I have read, understood, and agree to Home Assistant LLC’s Terms & Conditions, Refund Policy, and Privacy Policy.”
2. Access full policy details via the embedded links in the booking explanation card:
   • Terms & Conditions
   • Refund Policy
   • Privacy Policy

Service Information & Availability

• We strive to provide accurate service descriptions, pricing, and availability (e.g., cleaning scope, estimated duration, serviceable areas). Final pricing may be adjusted based on actual home size, condition, or additional tasks requested on-site—we will confirm any changes with you before starting the service.
• Scheduling availability is updated in real time, but peak periods (weekends, holidays, post-move seasons) may have limited slots. If your preferred date/time is unavailable, we will offer alternative options or add you to a waitlist for cancellations.
• Service areas: We currently provide cleaning services within a 50-mile radius of Garfield, WA. Orders for addresses outside this range will be canceled, and a full refund will be processed within 2 business days.

Client Responsibilities

• You agree to provide accurate information (home address, contact details, home size, cleaning needs, and any access restrictions) during booking. Home Assistant LLC is not responsible for delays, rescheduling fees, or service adjustments caused by incorrect or incomplete information.
• Before the scheduled service, you must:
  • Remove personal valuables (jewelry, electronics, important documents) from areas to be cleaned.
  • Secure pets in a safe, separate room (if requested) to ensure the safety of both pets and our cleaning team.
  • Provide full access to the home (keys, access codes, or in-person presence) at the scheduled time.
  • Disclose pre-existing damage, delicate surfaces, or special instructions (e.g., allergies to specific cleaning products, fragile items) at the time of booking.
• Failure to meet these responsibilities may result in service delays, rescheduling fees, or inability to complete the service—with no entitlement to a refund.

Limitation of Liability

• Service delays or cancellations due to unforeseen circumstances (cleaner illness, extreme weather, traffic emergencies).
• Minor service discrepancies addressed via re-cleaning or partial refunds.
• Damage to items not disclosed, improperly stored, or pre-existing.

  Our total liability is limited to the total cost of the affected cleaning service.

Governing Law

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