Overview

Home Assistant LLC’s refund policy applies exclusively to our professional cleaning services (residential cleaning, deep cleaning, move-in/move-out cleaning, appliance cleaning, upholstery & soft furnishing cleaning) and lasts 20 days from the date of service completion. If 20 days have passed since your cleaning, we cannot offer a full or partial refund.
To be eligible for a refund, you must notify us within the 20-day window and provide clear evidence that the service failed to meet our stated quality standards (e.g., unaddressed cleaning tasks, incomplete sanitization, or damage caused by our team). Refunds are not granted for:
  • Minor touch-ups or areas missed due to access restrictions (e.g., locked rooms, cluttered spaces preventing cleaning).
  • Dissatisfaction with pre-existing conditions (e.g., permanent stains on upholstery, pre-damaged appliances, or accumulated grime beyond standard cleaning capabilities).
  • Changes to your cleaning needs or preferences after the service is completed.

Non-Refundable Services

  • One-time cleaning services that have been fully performed as agreed upon (unless proven defective or incomplete).
  • Gift certificates for homeassistant1.online services.
  • Emergency or rush cleaning services (booked with less than 48 hours’ notice).
To request a refund, submit a detailed claim to contact@homeassistant1.online with your booking confirmation number, date of service, specific issues, and supporting photos/videos. We do not require physical returns (as our services are non-tangible), but clear evidence is necessary to process your claim.

Partial Refunds

Partial refunds are granted only in specific scenarios:
  1. Services where a portion of the agreed-upon tasks were incomplete (e.g., missed areas in a deep cleaning, incomplete appliance sanitization) and verified by our team.
  2. Minor service discrepancies that do not warrant a full refund but require compensation (e.g., a delay in service start time, temporary inconvenience caused by cleaning processes).

Refund Process

  1. Claim Review: Our team will review your refund request and supporting evidence within 3 business days of submission.
  2. Resolution Notification: We will email you to approve or reject the refund. Approved refunds may include a full monetary refund, partial refund, or a complimentary re-cleaning of the affected areas (your choice).
  3. Refund Processing: If a monetary refund is approved, it will be credited to your original payment method within 7–10 business days. Complimentary re-cleanings must be scheduled within 14 days of refund approval.

Late or Missing Refunds

If you haven’t received your refund after the processing period:
  1. Check your bank/credit card statement—financial institutions often take 3–5 extra days to post funds.
  2. Contact your credit card issuer or bank to inquire about pending transactions.
  3. If issues persist, email contact@homeassistant1.online with your refund claim number and a screenshot of your payment statement.

Re-Cleaning Requests

In lieu of a refund, many clients opt for a complimentary re-cleaning of the missed or incomplete areas. Re-cleanings are limited to the specific issues outlined in your refund claim and must be scheduled within 7 days of the original service date. We prioritize re-cleaning requests to ensure your home meets our quality standards.

Return Address (For Physical Claims, If Applicable)

If you need to submit physical evidence (e.g., damaged items caused by cleaning products, photos on a physical storage device), mail it to:Home Assistant LLC402 N 3RD STGARFIELD, WA 99130-5140USA
Note: Home Assistant LLC is not responsible for return shipping costs for physical evidence, unless the claim is approved.

Need Help?

For questions about refunds, re-cleanings, or service quality, email contact@homeassistant1.online. Our team responds to all inquiries within 2 business days to resolve your concerns and ensure your satisfaction with our cleaning services.