Who We Are

Home Assistant LLC operates https://homeassistant1.online, a trusted platform for professional home cleaning services—specializing in residential cleaning (daily, deep, move-in/move-out), appliance cleaning (range hoods, washers, fridges, AC units), and upholstery & soft furnishing cleaning (sofas, carpets, curtains, mattresses). Based at 402 N 3RD ST, GARFIELD, WA 99130-5140, we prioritize protecting the personal data of every visitor, client, and user who browses our site, leaves feedback about our cleaning services, or books appointments to simplify their home maintenance. Our goal is to keep data practices transparent, so you can book cleaning services with confidence.

Comments

When you leave comments on our site (e.g., sharing feedback about a deep cleaning service, asking questions about appliance cleaning procedures, or discussing results from sofa sanitization), we collect the information you provide in the comment form (name, email address, optional website link). We also gather your IP address and browser user agent string to help detect and prevent spam—ensuring our comment section stays focused on helpful, service-related discussions for homeowners and clients.
An anonymized hash of your email address may be shared with the Gravatar service to check if you have an associated profile. Gravatar’s privacy policy is available at https://automattic.com/privacy/. Once your comment is approved, your Gravatar profile picture (if applicable) will be publicly visible alongside your comment to maintain a transparent, community-focused space for cleaning service users.

Media

If you upload images to our site (e.g., photos of cleaning results, before-and-after shots of your home, or feedback on appliance cleaning outcomes), please avoid uploading images with embedded location data (EXIF GPS). Visitors to https://homeassistant1.online can download and extract any location data from uploaded images, and we cannot control this after upload. For service-related shares, we only need clear images of the cleaning work—not location-tagged files—to highlight quality and help other clients make informed decisions.

Cookies

Our site uses cookies to enhance your browsing, booking, and community experience—tailored to homeowners seeking cleaning services—with specific purposes outlined below:
  • Comment Cookies: If you leave a comment (e.g., about the thoroughness of a move-in cleaning), you may opt to save your name, email address, and website in cookies. These cookies expire after 1 year, so you won’t need to re-enter your details for future comments about our services.
  • Temporary Login Check Cookie: Visiting our login page (e.g., for client accounts, booking tracking, or saving favorite cleaning packages) triggers a temporary cookie to test if your browser accepts cookies. This cookie contains no personal data and is deleted when you close your browser.
  • Login & Display Cookies: When you log in to your account (e.g., to view past cleaning bookings, reschedule an appliance cleaning, or update payment details), we set cookies to save your login information (valid for 2 days) and screen display preferences (valid for 1 year). Selecting “Remember Me” extends your login session to 2 weeks; logging out removes these login cookies.
  • Editing Cookie: If you edit or publish content on our site (e.g., contributing to a blog post about home cleaning tips, or updating a service review for carpet cleaning), an additional cookie is saved in your browser. This cookie only tracks the post ID of the content you edited, contains no personal data, and expires after 1 day.

Embedded Content from Other Websites

Our site may include embedded content related to home cleaning, maintenance, and hygiene (e.g., tutorial videos for post-cleaning upkeep from YouTube, articles about appliance care from trusted home blogs, or infographics on cleaning best practices from industry resources). This embedded content behaves exactly like visiting the third-party website directly: those sites may collect your data, use their own cookies, embed additional third-party tracking tools, and monitor your interaction with the content. This includes tracking your activity if you’re logged into an account on the third-party site (e.g., your YouTube account for cleaning tutorials).

Who We Share Your Data With

We do not sell your personal data to third parties. The only instances of data sharing are:
  1. Password Reset: If you request a password reset (e.g., for your client account to manage cleaning bookings), your IP address will be included in the reset email to verify the request’s legitimacy and enhance security.
  2. Trusted Service Providers: We may share data with authorized third parties (e.g., secure payment processors for booking payments, scheduling tools for managing cleaning appointments, or spam detection tools for comments) solely to fulfill bookings, manage the site, or protect against fraud. These providers are contractually obligated to keep your data confidential and use it only for the purposes we specify.

How Long We Retain Your Data

  • Comments: Comments and their associated metadata (e.g., timestamps, IP addresses) are retained indefinitely. This allows us to automatically approve follow-up comments from you (e.g., responding to a question about your deep cleaning review) rather than holding them in a moderation queue.
  • User Accounts & Booking Data: For users who register an account (e.g., clients who book cleaning services), we store personal information (name, email, phone number, home address) and booking details (service type, date, payment records) while the account remains active, plus 3 years after your last service. This ensures we can assist with rescheduling, refunds, or follow-up services (e.g., repeat appliance cleaning). You can view, edit, or delete your personal data at any time (except your username); our team may also access or edit this information to resolve booking issues.

What Rights You Have Over Your Data

If you have an account on our site, have left comments, or have booked cleaning services, you have the following rights regarding your personal data:
  1. Request an exported file of all personal data we hold about you (e.g., comment history, account details, booking records for residential or appliance cleaning).
  2. Request that we erase any personal data we hold about you—with the exception of data we are legally required to keep for administrative, tax, or security purposes (e.g., booking records for warranty or liability compliance).
  3. Update or correct any inaccurate personal data (e.g., changing your home address for a scheduled curtain cleaning) through your account settings or by contacting our team.

Where Your Data Is Sent

All visitor comments are screened through an automated spam detection service to protect our site from malicious content and keep our community focused on helpful cleaning service-related discussions. This service may process comment data temporarily to identify and filter spam.
For clients booking cleaning services, payment data (e.g., credit card details) is encrypted and sent directly to our payment processor—Home Assistant LLC does not store full payment information on our servers.
For questions about our privacy practices or to exercise your data rights, contact us at contact@homeassistant1.online.