Since Home Assistant LLC provides on-site cleaning services (no physical products shipped), this policy outlines our service deployment, arrival, and access guidelines—aligned with traditional shipping policies but tailored to our on-site model.

Service Deployment Timeline

  • Booking Confirmation: Immediately after completing your booking, you will receive a confirmation email with your scheduled date, time window (2–3 hours), and cleaning team details (if applicable).
  • Pre-Service Reminder: We will send a reminder email 24 hours before your scheduled service, including a link to update access details or reschedule (if needed).
  • Arrival Window: Our cleaning team will arrive within the scheduled 2–3 hour time window. You will receive a text/email notification 30 minutes before their arrival.

Access Requirements

  • On-Site Presence: If you plan to be home during the service, please ensure someone over 18 is present to grant access and provide initial guidance.
  • Remote Access: If you cannot be home, you may provide secure access via:
    • Smart lock codes (shared via encrypted message).
    • Key drop-off (arranged in advance).
    • Trusted neighbor/property manager access (with written authorization).
  • Access Failure: If our team cannot gain access to the home at the scheduled time, it will be considered a no-show, and you will be charged the full service price.

Service Area Restrictions

  • We currently serve homes within a 50-mile radius of Garfield, WA (402 N 3RD ST, GARFIELD, WA 99130-5140).
  • For homes beyond this radius, we reserve the right to cancel the booking and issue a full refund. If you are unsure if your address is within our service area, contact us before booking.

Rescheduling & Cancellations

  • Rescheduling: You may reschedule your service free of charge up to 24 hours before the scheduled time. Rescheduling within 24 hours will incur a $25 fee.
  • Cancellations: Full refunds are available for cancellations made more than 24 hours before the service. Cancellations within 24 hours will receive a 50% refund. No-shows receive no refund.

Service Modifications On-Site

  • If you wish to add additional tasks (e.g., extra room cleaning, appliance cleaning not originally booked) during the service, the cleaning team will provide a price quote on-site.
  • Service modifications require your written/verbal approval before commencement, and additional charges will be added to your original payment method.

Contact Us

For questions about service deployment, arrival times, access arrangements, or rescheduling, email contact@homeassistant1.online. Our team prioritizes clear communication to ensure your cleaning service runs smoothly.